Who Killed the Sale? - Customer Care - DVD

How Everybody in the Organisation Can Affect Customer Relationships

Who Killed the Sale?  Is one of the all time best selling training videos and has now been re-made to reflect business needs in the new millennium.

The DVD version contains the original "Classic" version as well as the update.

Completely contemporary and totally engaging, this video will challenge, demonstrate and involve all those who watch it encouraging them to take a personal responsibility for customer satisfaction.

Retaining the key messages captured in the original film, this updated version is an engaging drama centred on a manufacturing company, which is trying to sell its products to a potential customer against a background of small but cumulative inefficiencies.  These inefficiencies, which involve employees from a number of areas, are extremely varied and seem unconnected but all combine to destroy customer confidence.

Situations and settings show commercial life as it is today, with tension building throughout the plot as the viewer is taken between scenes to actions and reactions from both sides of the deal.

Learning Areas

• Everyone who contacts a customer affects their attitudes, so everyone plays a part in winning or losing every sale
• Having the best product does not guarantee the order
• Attitude can be just as important outside the organisation as inside
• Good communication within an organisation is vitally important in providing excellent customer care

Running Times

Main video 23 minutes.
Summary video: 7 minutes.

Also available in Spanish.

Cost: Video and CDROM Prices
International orders please email for cost
Bulk Discounts Available

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