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Effective Field Support

Introduction

This course has been designed to suit anyone in a field support role offering product knowledge, demonstrations and training to prospective customers and end users.

Aims

At the end of the course, delegates will be able to:

  • Communicate effectively with customers and colleagues
  • Prepare and deliver a structured demonstration
  • Apply analytical techniques to the preparation and implementation of instruction
  • Gain an understanding of what resources are available to support the job role

The Course Covers

  • Understanding the Sales Cycle
  • The Difference between Demonstrating and Training
  • Effective Demonstrations
  • Communication Skills
  • Marketing Support
  • Effective Training
  • Evaluation & Validation
  • Practice through Role-Play

Course Duration

Three days

Certification

Certificate of Attendance

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Call Free: 0800 31 88 35
London: 020 8819 9561
Manchester: 0161 660 7660
Glasgow: 0141 530 7710

fax: 08707 42 01 81
mob/text: 07976 513 848

All NEBOSH, IOSH, IFE, IEMA, ILM and City & Guilds courses are run through authorised centres.

NOW AVAILABLE!
 Distance Learning

NEBOSH Diploma
NEBOSH General
NEBOSH Construction
IOSH Managing Safely

from £295.00

     

 

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London: 020 8819 9561
Manchester: 0161 660 7660
Glasgow: 0141 530 7710
or call free on 0800 31 88 35

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