Satisfying Customer Needs - Customer Care - Video

Making the Difference Series - Module 2

If staff can empathise effectively with a customer, they are more likely to get a clear insight into their needs.

By learning to look from the customer’s perspective rather than our own, we define the customer’s needs rather than assuming them.  

Customers can be impatient and indecisive or ready to apportion blame for incorrect assumptions. How will your team deal with them?

Employees who can build a rapport with customers can increase buying confidence, building the long-term relationship. This video shows the importance of listening carefully, and recognising what the customer needs to hear in return.

Who could benefit?

• Sales, telesales and sales administration staff

• All staff who have to deal with customers

Key learning areas

• Establishing and understanding the customer’s needs

• Satisfying their needs with a solution

• Ensuring customer agreement at every stage

Running Time

7 minutes

Support material: Learning Guide

Cost: Video and CDROM Prices
International orders please email for cost
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