Assertiveness Skills

Aims

To give participants an introduction to the concepts of assertiveness and an understanding of how to apply this to everyday lives.

Objectives

• To enable participants to identify different types of behavior.
• To enable participants to recognize the difference between being assertive and being aggressive.
• To enable participants to explore how they can apply assertiveness skills in their everyday lives.

The Course Covers

• What is assertiveness? - The difference between assertive, aggressive, manipulative and passive behavior types.
• Self esteem - Looking at how we perceive ourselves and others, including our rights and responsibilities.
• Blocks to being assertive and dealing with conflict -Learning how to say "No" in a way that is comfortable and to mean it.
• Setting goals for assertiveness - identifying situations in which to be more assertive and how to deal with them more effectively.
• Group methods
• A participative style is used, including brainstorming exercises, individual work, pair and small group work with scenarios and role play.
• Courses will always be tailored to meet the specific needs of each group.

Course duration

One day

Certification

Certificate of Attendance.                

London: 020 8819 9561
Manchester: 0161 660 7660
Norwich 01603 857 877
Glasgow: 0141 530 7710
or call free on 0800 31 88 35

e mail: info@trainingworld.co.uk

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