Effective Communications

Introduction

This course is recommended for all personnel and contains a post-course written project.

Completion of this course is recommended before attendance of any interview skills courses e.g. Effective Recruitment and Interviewing for Staff Development.

The Course Covers

• The Communication Process
• What happens when face to face communication takes place and how to avoid being misunderstood
• Interview Techniques
• How to structure and pace an interview
• Probing to get the best results
• The use of open and closed question types
• Transactional Analysis
• Recognizing and applying complimentary communication wavelengths
• Body Language
• Signals analysed and described with reference to the interview situation
• Effective Meetings
• Structure for preparations and control
• Discussion leading
• Communicating By Telephone
• Establishing the caller's needs
• What makes a good telephone manner?
• Written Communications
• Structure and use of business letters, reports and memos.

Aims

At the end of the course, delegates will be able to:

• Select and use effectively the most appropriate method of communication
• Demonstrate professional telephone behavior
• Conduct a structured interview
• Use meetings to maximum benefit
• Apply the communication process in the workplace
• Follow a structure to write business reports, letters and memos.

Course Duration

Three days

Certification

Certificate of Attendance

We can run this course onsite, or we have dates for similar OPEN COURSES.

London: 020 8819 9561
Manchester: 0161 660 7660
Glasgow: 0141 530 7710
or call free on 0800 31 88 35

e mail: info@trainingworld.co.uk

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