Discipline & Grievance Handling for Supervisors

Introduction

Disciplining staff and handling their grievances are often some of the most difficult tasks a leader has to undertake. The Supervisor/first line Manager can totally re-motivate or potentially alienate staff depending upon the competence he/she displays in managing the situation.

Aims and Objectives

This two day development workshop steers delegates clear of the many pitfalls of poorly conducted disciplinary and grievance handling meeting and provides them with the appropriate skills to be able to achieve more effective outcomes.

The Course Covers

• How to implement the ACAS guidelines concerning grievance, disciplinary and appeals interviews.
• How to apply effective interviewing to gain all relevant information
• How to prepare and conduct effective grievance, disciplinary and appeals interviews.
• How to promote positive discipline in the workplace
• How to provide effective consultation, communication and negotiation to achieve results through understanding.
• How to record disciplinary actions
• How to handle serious/gross misconduct

Who Should Attend

Supervisors and first line Managers who have responsibility for carrying out grievance or disciplinary interviews, and who wish to promote positive discipline in their workforce.

Course Duration

Two days

Certification

Certificate of Attendance

London: 020 8819 9561
Manchester: 0161 660 7660
Norwich 01603 857 877
Glasgow: 0141 530 7710
or call free on 0800 31 88 35

e mail: info@trainingworld.co.uk

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