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Assertiveness Workshop

Introduction

This course is suitable for all level of staff especially those in roles where thy are required to influence the actions of others and who need to display a confident and assertive approach.

This course includes a one day seminar which takes place approximately three months after the workshop.

Aims

At the end of the course individuals will be able to:

  • Demonstrate an assertive behavior style
  • Deal with complaints without becoming aggressive or non-assertive
  • Give direct criticism
  • Influence the behavior of others

The Course Covers

  • What is Assertiveness?
  • Difference between aggressive, non-assertive and assertive behavior.
  • Assertive Techniques
  • Basic assertion, broken record, negative feelings assertion, fogging and discrepancy assertion.
  • Giving Direct Criticism
  • How to criticize behavior and not personality
  • Saying No
  • How to refuse without causing tension
  • Handling Difficult Situations
  • Real difficulties from the group explored

Course Duration

One day

Certification

Certificate of Attendance

We can run this course onsite, or we have dates for similar OPEN COURSES.

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Call Free: 0800 31 88 35
London: 020 8819 9561
Manchester: 0161 660 7660
Glasgow: 0141 530 7710

fax: 08707 42 01 81
mob/text: 07976 513 848

All NEBOSH, IOSH, IFE, IEMA, ILM and City & Guilds courses are run through authorised centres.

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from £295.00

     

 

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London: 020 8819 9561
Manchester: 0161 660 7660
Glasgow: 0141 530 7710
or call free on 0800 31 88 35

e mail: info@trainingworld.co.uk

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