|
|
TRAINING COURSES |
MAIN MENU
|
|
HEALTH & SAFETY | MANAGEMENT | SUPERVISORY | CORPORATE EVENTS | WELDING | DAYS OUT | SALES | SECURITY | MOBILE PLANT | BOOKS |
||
|
GAS & OIL | ENGINEERING | SOCIAL CARE | CIVIL ENG | ELECTRICAL | BUILDING SERVICES | FM | IT | INDUSTRIAL CLIMBING | ENVIRONMENTAL | FIRE |
||
Telesales Skills - Train the Trainer
Introduction
This course has been designed to train supervisors or managers to impart telesales/telemarketing skills to new telesales staff or for refresher training for existing staff.
Aims and Objectives
By the end of the course participants will be able to train staff in
telesales skills and:
- Question Effectively
- Problem Solve
- Communicate
- Set Monitoring Levels
- Achieve Measurable Results
The Course Covers
- Making a Start - Introduction to Learning
- Identifying Needs - How to find out what they need to know
- Setting Objectives - Desired Outcomes
- Giving and Receiving Feedback - How to Manage Training Effectively
- Preparing Materials
- Delivering Presentations - Body Language - Health & Safety
- Producing Results
- Maximizing Expertise on the Telephone
Course Duration
Two Days
Certification
Certificate of Attendance
|
|
|
Call Free: 0800 31 88 35 fax: 08707 42 01 81 All NEBOSH, IOSH, IFE, IEMA, ILM and City & Guilds courses are run through authorised centres.
NOW AVAILABLE! from £295.00
|
London: 020 8819 9561
Manchester: 0161 660 7660
Glasgow: 0141 530 7710
or call free on 0800 31 88 35
e mail: info@trainingworld.co.uk
You are visitor number