Interviewing Skills for Supervisors

Introduction

Interviews are a major element of the Supervisor's role as he/she may be involved in selection, counseling, grievance, disciplinary, appraisal or termination interview situations. However, the interview can be as daunting a prospect for the interviewer as the interviewee, particularly if the interviewer has had no formal training!

Aims and Objectives

This workshop will enable delegates to understand and develop the interview process and more confidently carry out effective interviews - no matter the situation.

The Course Covers

• The general principles of interviewing
• How to plan and prepare for each interview situation
• How to use effective questioning techniques to receive information
• How to control the interview and take notes
• How to implement a systematic approach to all interview situations - selection, grievance, disciplinary, counselling, appraisal, termination.
• How to start the interview
• How to end the interview
• How to follow up the interview

Target Audience

Supervisors and first line Managers with little or no formal experience or training in interviewing technique. The workshop is also suitable for those wishing to "brush-up" their interviewing skills.

Course Duration

Two days

Certification

Certificate of Attendance

London: 020 8819 9561
Manchester: 0161 660 7660
Glasgow: 0141 530 7710
or call free on 0800 31 88 35

e mail: info@trainingworld.co.uk

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