Telephone Techniques for Appointment Making

Introduction

Sales people can only be really effective when they are face to face with the decision maker. Are your staff getting enough face to face appointments EVERY week consistently?

Or... Have they pages of 'white space' in their diary's, adopted bad habits, become demoralized with laborious telephone sessions or given in to the fear of rejection?

The telephone is accepted as one of the most time efficient forms of prospecting. Make sure your staff are using their telephone time effectively.

The Course Covers

• Listening and communication skills
• Preparing yourself for the call - both mentally and physically
• Dealing with secretaries, PAs and receptionists
• Hook Statements (to grab the attention)
• Objection handling
• Closing
• Role plays

Course Duration

One day

Certification

Certificate of Attendance

London: 020 8819 9561
Manchester: 0161 660 7660
Glasgow: 0141 530 7710
or call free on 0800 31 88 35

e mail: info@trainingworld.co.uk

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