Telesales Skills - The Telephone Business CDROM

The telephone is probably the most important tool in business, yet it's often the most poorly used. So how do you ensure call quality?

Imagine the value of a training system that gave guidance on exactly how to handle the different conversations your people have, how to start and end calls, how to respond to difficult callers and situations.

The Telephone Business has been developed by experienced trainers and innovative technical team. The product is an interactive version of a successful classroom course, run for a wide range of clients over the past 5 years. This powerful package gives your training department an off-the-shelf product with all the benefits of a bespoke programme, at an unbeatable price. 

Unique features:

• Includes video presentations full of practical ideas on how to improve telephone skills, bolstering confidence and delivering real results for any call centre or business using the phone.
• Allows managers to add pre-recorded conversations or record their own to deliver real-life scenarios for the learner to react to, using the built-in editing tools. Scenarios can be changed over and over again keeping the training up-to-date and refreshing.
• Learners can record their voices and hear how they sound. This gives an essential practice element.

System includes:

• Voice recording
• Administrator input content
• Incoming calls
• Outgoing calls
• Difficult calls
• Video presentations 

Available as single user cdrom or networkable.

Cost: Video and CDROM Prices
International orders please email for cost
Bulk Discounts Available

London: 020 8819 9561
Manchester: 0161 660 7660
Glasgow: 0141 530 7710
or call free on 0800 31 88 35

e mail: info@trainingworld.co.uk

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