Customer Care for Supervisors

Introduction

In today's competitive environment the supplier who operates a strongly customer focused, service oriented approach is far more likely to achieve business success. Supervisors and first line Managers have a crucial role to play in making sure the best customer care practices are implemented. Practices which will protect company image and enhance customer loyalty and satisfaction.

Aims and Objectives

This development workshop will provide delegates with a clear understanding of the importance of customer care and the skills required to implement best practice.

The Course Covers

• How to understand customer's expectations
• Who is the customer - internal/external customers?
• How to convey the right impression when dealing with customers - face to face and over the telephone
• How to handle customer's enquiries
• How to handle customer's grievances
• How to develop good questioning techniques to understand real needs
• How to build good, lasting relationships.
• The supervisor's role in developing effective company wide customer care practices
• The benefits of a positive customer care attitude to staff, management and the company as a whole.
• The supervisor's responsibilities for establishing and monitoring customer care standards

Who Should Attend

Supervisors and Managers who wish to improve their own 'Customer Care' skills and those of their staff.

Course Duration

Two days

Certification

Certificate of Attendance

London: 020 8819 9561
Manchester: 0161 660 7660
Glasgow: 0141 530 7710
or call free on 0800 31 88 35

e mail: info@trainingworld.co.uk

You are visitor number