Assertiveness for Supervisors

Introduction

To be successful, all Supervisors and first line Managers need to achieve results through their work teams, their colleagues - even their Managers. A constructive approach will provide that success.

Aims and Objectives

This workshop will provide delegates with the skills and knowledge to help them handle all interpersonal situations and problems in a positive, constructive way.

The Course Covers

• How to recognize the difference between assertive, submissive and aggressive behaviour.
• The knock-on (long term) effects of aggressive and submissive behaviour
• How assertive behaviour can improve personal performance
• The assertive "bill of rights"
• How to build up basic assertiveness skills and apply the right techniques for the situation
• How to handle aggression in others
• How to give and receive constructive criticism

Who Should Attend

Any Supervisor or first line Manager wanting to improve the way they manage situations and people.

Course Duration

Two days

Certification

Certificate of Attendance

We can run this course onsite, or we have dates for similar OPEN COURSES.

London: 020 8819 9561
Manchester: 0161 660 7660
Norwich 01603 857 877
Glasgow: 0141 530 7710
or call free on 0800 31 88 35

e mail: info@trainingworld.co.uk

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