Business Letter Writing

Introduction

Have you ever received a business letter that really worked? That letter was written by someone who had the skills to write a good business letter. This course will provide delegates with those skills.

Aims

This one day course aims to show how business letters are constructed, will show the outline rules of business letter writing, and look at considerations when writing business letters.

Objectives

By the end of the course delegates will be able to construct and write business letters.

The Course Covers

• Letters
  • Formal vs Informal
• Skills
  • Reading
  • Writing
  • Punctuation
  • Grammar
• How to construct an effective letter
• Considerations
  • Who is the letter to?
  • Why are we sending this letter?
  • What style should this letter take?
  • What should be the outcome?
  • What presentation should it have?
• Getting Started - prepare - plan - draft - edit - proof
• Layout - salutation - opening - ending - confidential
• Scenarios and exercises 
• Sales
  • Enquiries
  • Confirmation
  • Information
  • Complaints

Who Should Attend

Anyone who has to write business letters.

Course Duration

One day (two day if help needed with punctuation and grammar)

London: 020 8819 9561
Manchester: 0161 660 7660
Glasgow: 0141 530 7710
or call free on 0800 31 88 35

e mail: info@trainingworld.co.uk

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