Telephone Sales Skills ...interactive CDROM

This course will enable all levels of telephone sales staff to improve their service efficiency and effectiveness through individually tailored skill development programmes.

The course helps you to identify your strengths and weaknesses before you start the module.  This will make you aware of areas you should focus on, helping you to make the best of your time.  Throughout the course you will be tested against each module objective giving you an opportunity to practice your new skills.

The training materials are accessed through a unique graphical interface, the Virtual Learning Centre (VLC).  This is a virtual reality building that contains a number of different rooms, each serving a specific learning or communications purpose.  Users move around the building and interact with objects in the VLC using single mouse clicks.  There are no menus, icons or other traditional navigation devices to worry about move around the building and interact with objects in the VLC using single mouse clicks.  There are no menus, icons or other traditional navigation devices to worry about.  As a result users can focus more strongly on the course material, leaving messages and product knowledge.

Learning Areas

• Introduction
• Core skills
• Opening and control
• Needs and benefits
• Closing and objection handling

Course Duration

6-12 Hours depending on revision

London: 020 8819 9561
Manchester: 0161 660 7660
Glasgow: 0141 530 7710
or call free on 0800 31 88 35

e mail: info@trainingworld.co.uk

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