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Customer Care

Introduction

In today's competitive environment the supplier who operates a strongly customer focused, service oriented approach is far more likely to achieve business success. This course will teach delegates practices which will protect company image and enhance customer loyalty and satisfaction.

Aims and Objectives

This development workshop will provide delegates with a clear understanding of the importance of customer care and the skills required to implement best practice.

The Course Covers

  • How to understand customers expectations
  • Who is the customer - internal/external customers?
  • How to convey the right impression when dealing with customers - face to face and over the telephone
  • How to handle customers enquiries
  • How to handle customers grievances
  • How to develop good questioning techniques to understand real needs
  • How to build good, lasting relationships.
  • The benefits of a positive customer care attitude to staff, management and the company as a whole.

Who Should Attend

Anyone who wishes to improve their own Customer Care skills and those of their staff.

Course Duration

One day

Certification

Certificate of Attendance

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Call Free: 0800 31 88 35
London: 020 8819 9561
Manchester: 0161 660 7660
Glasgow: 0141 530 7710

fax: 08707 42 01 81
mob/text: 07976 513 848

All NEBOSH, IOSH, IFE, IEMA, ILM and City & Guilds courses are run through authorised centres.

NOW AVAILABLE!
 Distance Learning

NEBOSH Diploma
NEBOSH General
NEBOSH Construction
IOSH Managing Safely

from £295.00

     

 

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London: 020 8819 9561
Manchester: 0161 660 7660
Glasgow: 0141 530 7710
or call free on 0800 31 88 35

e mail: info@trainingworld.co.uk

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