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HEALTH & SAFETY VIDEO & CD | MANAGEMENT VIDEO & CDSALES VIDEO & CD | SECURITY VIDEO & CDENVIRONMENTAL VIDEO & CD | FIRE VIDEO & CD

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Video Sales Menu
Video & CDROMs
Sales 
Benchmarking to Win - Video
Closing Times - Video
Competition - Know Your Enemy: Competitor Analysis for Success - Video
Customer Care - All Team Members are Important - Video
Customer Care - Complaints are Gifts: How to Turn Bad News into Good News - Video
Customer Care - Continuous Improvement - Video
Customer Care - Focus on the Customer - Video
Customer Care - I'm a Customer... Sell me Something - DVD
Customer Care - Making Customers Feel Special - DVD
Customer Care - Power To The Customer - Video and CDROM
Customer Care - Satisfying Customer Needs - DVD
Customer Care - Second to None - Video
Customer Care - So Why Doesn't Management Tell us What to Do - Video
Customer Care - The Customer Talks Back - Video
Customer Care - The Happy Accident - Video
Customer Care - Who Killed the Customer? - DVD
Customer Care - Who Killed the Sale? - DVD
Negotiating, The Art of - DVD
Objections, The Challenge of - DVD
Professional Selling - Ready to Sell - CDROM
Professional Selling - Starting to Sell - CDROM
Professional Selling Sold! - CDROM
Sales - A Reason to Buy - DVD
Sales - Getting the Business and Keeping it - Video
Sales - In At The Sharp End - Video
Sales - Prospecting For More Sales - DVD
Sales - Selling Benefits - DVD
Sales - Selling Step-by-Step - DVD
Sales - Serves You Right - DVD
Sales - Target Setting - Video
Sales Videos and CDROMs Homepage
Telesales - Call Centre Series - DVD Set
Telesales - Call Centres: Maximising Performance - Trainers Pack
Telesales - It's Your Call - CDROM
Telesales - Making Every Call Count - DVD
Telesales - The Telephone Business CDROM
The Trouble with Sales Training - Video

I'm a Customer... Sell me Something - Customer Care - DVD

It costs six times more to gain a new customer than to keep an existing one.

Sales success is an issue all employees should understand.

Everyone is a sales person for their own company, even though it may not be part of their job description.  For companies to really expect their employees to sell effectively, they must understand the process of gaining customer commitment.

This video proves that ‘sales’ is not a dirty word and demystifies the sales interview by highlighting very simply the four steps within the sales process.

These are:

  • Introducing the services and products to the customer
  • Identifying the customer’s needs
  • Presenting the benefits
  • Gaining commitment

To maximise the value of a customer to the organisation, it must maximise its value to that customer. Getting the value in balance is the key to lifetime customer relationships.

Who could benefit?

    Staff new to sales
  • Everyone in an organisation where customer focus is important

Key learning areas

  • The four step process to selling your products/services
  • Listening and questioning skills
  • Knowing what your product can do
  • On-going customer relationships

Running Time

7 minutes

Cost: Video and CDROM Prices
International orders please email for cost
Bulk Discounts Available

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