Harassment and Bullying - Advisor/Officer Training

Introduction

This course has been designed to give HR staff who’s role will be to obtain accurate facts from the employee, assess whether it is a genuine and/or clear-cut case, advise the employee on their position (possibly explain options etc) and help support them in dealing with their work situation.

This course focus's on the interpersonal skills in working with both complainants and those having complaints being brought against them.

The Course Covers

• Harassment: definition of terms
• Clarification of the role and what that means in practice. (Identifies purpose and skills required).    
• Core communication skills:
• Listening skills
  • Effective Listening
  • Structured listening - ‘Fact, emotion, need’ (exercise)
• Verbal and non-verbal skills 
• Developing the right relationship: rapport and trust; objectivity and clear/professional boundaries 
• Clarifying the issues/assessing the case
  • Questioning and fact-finding skills (exercise)
• Basic Counseling Skills
  • The function and purpose of counseling in the context of harassment (discussion)
  • Counseling Style Inventory - understanding personal style/ interventions/responses (This is a questionnaire/analysis that enables the individual to examine their patterns and preferences; it gives a framework and understanding of the effect of different types of responses in counseling and what options may best achieve what the counselor intends.)
  • Harassment Counseling: practice role-plays

Course Duration

Two days

Certification

Certificate of Attendance

London: 020 8819 9561
Manchester: 0161 660 7660
Glasgow: 0141 530 7710
or call free on 0800 31 88 35

e mail: info@trainingworld.co.uk

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