Mental Health: Handling Difficult Situations

Introduction

This course has been designed for staff working within Health and Social Services, Housing and the Voluntary Sector who may face difficult situations involving people who have a mental health problem. This may include people who use the service and those who associate with them such as friends, carers or relatives.

Objectives

1. To give a greater understanding of mental distress.
2. To enable participants to develop skills in recognizing, preventing and diffusing difficult situations.
3. To increase basic communication skills which will be useful in working with people who are not behaving in predictable ways.
4. To enable participants to assess situations where there is an element of risk in order to minimize risk.
5. To consider appropriate strategies for follow-up including the recording of incidents and gaining access to mental health services.
6. To assist participants in identifying support and supervision needs surrounding difficult situations.
7. To allow participants space to identify current concerns including those relating to the environment.

The Course Covers

Day 1

• Exploring examples of situations encountered
• The effects of mental distress on communication and relationships
• What strategies do you currently use ?
• Suggestions for diffusing techniques
• Case study for exploring skills in the immediate situation
  

Day 2

• Case study for assessing risk
• Cultural and gender issues
• Follow-up:
  • What happens now ?
  • What should happen in the future ?
  • Sharing information
  • Consistency and safety
  • Team approach
  • Problem solving
  • Assertion
• Support and supervision
  • What happens now ?
  • What realistically could happen?
  • Effects on people involved
• Current concerns/messages to managers

Course Duration

Two days

Certification

Certificate of Attendance.

London: 020 8819 9561
Manchester: 0161 660 7660
Norwich 01603 857 877
Glasgow: 0141 530 7710
or call free on 0800 31 88 35

e mail: info@trainingworld.co.uk

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