Second to None - Customer Care - DVD
Based on Ian Brook’s best selling book about creating customer value, the
“Second to None” series of training videos is essential viewing.
Comprising a five-part series, its themes and learning's lie at the heart of business success.
Ian Brooks himself shares the secrets of “Second to None” in an easy-going presentation that people everywhere can relate to.
- Part One: Focus on Value
- Part Two: Compete on Value, not Price
- Part Three: Look at the World through Customer’s Eyes
- Part Four: Make your Customers Successful
- Part Five: Reduce “Costs” and Increase the Benefits
Who could benefit?
- Staff at all levels
Key learning areas
- Skills and techniques that create customer value
Running Time
55 minutes total
Cost: Video and CDROM Prices
International orders please email for cost
Bulk Discounts Available
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