People Skills - Making The Difference

Course Overview

This one-day course is really about the basic courtesies of living and working with other human beings (the things that became lost in the greedy 80's and have since been obscured by the shallow fashions of the 90's). It is about the behaviour, which has been 'downsized' and 'out-placed' rather as those words are used to disguise the twin brutalities of overwork and redundancy.

During the course delegates will learn to deal with other people effectively and be aware of their own behaviour too. Differences of direction and motivation, personality, ethnic group, gender, class and ability can all bring problems. This course provides some powerful ideas for preventing people problems, resolving conflict and building harmonious workplaces and homes.

Who Should Attend:

Anyone within an organization, who deals with 'people', such as human resources, secretarial, sales, marketing, supervisory and managerial staff.

Course Content

Grounding

• Getting started
• How not to be a victim
• Escaping the cycle
• The moment of choice

Listening

• Why listening is important
• How to listen properly

Questioning

• The art of asking questions
• How not to ask questions
• How to ask questions

Empathizing

• The importance of empathy
• Empathize:
  • To see beyond stereotypes 
  • To read other's maps 
  • With difficult people 
  • Value differences

Speaking

• The problem with words
• Speaking
• To improve understanding
• To held build relationships
• To influence others

Negotiating

• Improving negotiation as a people skill
• Getting what we both want
• Choosing a strategy
• Making progress as painless as possible
• Reaching a mutually acceptable and realistic agreement

Proposing

• Making proposals
• Responding to proposals
• Managing counselling

Confronting

• Getting your basic attitudes right
• Be flexible in your own behaviour
• Patterns of behaviour
• Going forward

Preventing

• Dispute prevention and resolution systems
• Partnering

Course Duration

One day

Certification

Certificate of Attendance

London: 020 8819 9561
Manchester: 0161 660 7660
Glasgow: 0141 530 7710
or call free on 0800 31 88 35

e mail: info@trainingworld.co.uk

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