Telesales Techniques

Introduction

Telesales people can only be really effective when they are trained properly to say the right thing at the right time, or to be quiet and listen at the right time.

The telephone is accepted as one of the most time efficient forms of selling. Make sure your staff are using their telephone time effectively. This course covers everything!

The Course Covers

• The Deadly Sins of Telephone Prospecting
• Managing Nerves and Adrenaline
• The Power of Positive Vocabulary
• Assertiveness in Telephone Prospecting
• Productivity, List Quality and Time Management
• Planning your Prospecting Activity
• Getting past the gatekeeper
• How to Open the Conversation
• Qualifying the Decision Maker - Hooking into the Probe
• How to Ask Great Probing Questions
• From Passive Hearing to Active Listening for Signals
• How to use Features and Benefits in a Prospecting Call
• The Benefits of Having an Appointment
• Trial Closing on what you’ve said so far
• Closing on the Appointment
• Why Scripts are so Great
• Exercise - Scripting
• Handling the Most Common Objections to Appointments
• Roleplay

Course Duration

One day

Certification

Certificate of Attendance

London: 020 8819 9561
Manchester: 0161 660 7660
Glasgow: 0141 530 7710
or call free on 0800 31 88 35

e mail: info@trainingworld.co.uk

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