Communication Skills for Supervisors

Introduction

Good communication is the lifeblood of any organization. The Supervisor/first line Manager has a vital role in ensuring that effective communication is implemented.

Aims and Objectives

This workshop will explore the communication process and identify the vital role of the Supervisor in maintaining effective communication links within the organization. It will also develop the delegate's interpersonal skills in communicating with individuals and the team.

The Course Covers

• How to identify the barriers to communication and adopt strategies to overcome them
• The importance of developing a listening approach to supervision
• How to give and receive feedback on performance
• How to audit team communication and confront issues with the team
• The benefits of team briefing
• How to prepare a structured team briefing meeting
• How to handle awkward or difficult questions
• How to lead and control a discussion

Who Should Attend

Supervisors and Managers who are actively seeking to improve their and/or their team's communication skills.

Course Duration

Two days

Certification

Certificate of Attendance

London: 020 8819 9561
Manchester: 0161 660 7660
Norwich 01603 857 877
Glasgow: 0141 530 7710
or call free on 0800 31 88 35

e mail: info@trainingworld.co.uk

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