Influencing Skills - Video

Introduction

A manager has two choices when it comes to influencing a member of staff, it can be either persuasion or power. If you want to employ the former then this programme will help.

Using realistic scenarios Influencing Skills encourages the use a gradual approach when trying to influence that leads to the winning of hearts and minds and leading to permanent change - As well as guidance on handling objections and misunderstandings.

Who could benefit 

Managers involved in more complex oral or written communication and interpersonal scenarios, both internal and external.

Key Learning Areas

• Preparation
• Influencing strategies checklist
• Handling objections
• Dealing with anger

Course Duration

20 minutes with Presenters Guide

Cost: Video and CDROM Prices
International orders please email for cost
Bulk Discounts Available

London: 020 8819 9561
Manchester: 0161 660 7660
Norwich 01603 857 877
Glasgow: 0141 530 7710
or call free on 0800 31 88 35

e mail: info@trainingworld.co.uk

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