Grievance and Disciplinary Interviewing - CDROM

Face-to-Face Series - Module 3

From time to time, every manager encounters grievances and complaints.

The experience is often stressful for both complainant and manager.

Knowing the right interview techniques to use can help reduce tension, improve communication and ensure legislative guidelines are met.

This interactive course trains your managers in the essential skills and provides opportunities to practice them. Managers will learn the need for grievance or disciplinary procedures, the role of structured interviews and the follow-up procedure for successful resolution.

Who could benefit?

• All managers and supervisors who conduct grievance and/or disciplinary interviews

Key learning areas

• Recognising the need for grievance or disciplinary procedures
• Gathering facts
• Reviewing grievance or disciplinary procedures
• Choosing an appropriate place and time
• Establishing objectives
• Documenting the interview
• Monitoring progress
• Building a follow-up action plan

Running Time

Training duration: 2-3 hours
Self-Study Workbook (printable from CDROM)

Cost: Video and CDROM Prices
International orders please email for cost
Bulk Discounts Available

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or call free on 0800 31 88 35

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