Professional Management Series - Personal Development and Communication - ONLINE Web Based Training

• Highly relevant subject focus for today’s management challenges with video throughout to demonstrate skills in practice
• Endorsed by leading industry experts
• Motivational Learning Content featuring stars from television including Eastenders and The Office
• Interactive exercises throughout for self reflective learning • Linked to the Management Charter Initiative (MCI) competencies - map to your organisations core competency needs
• Monitor and analyse learning effectiveness through most leading LMS’s
• Linked to Level 5 Professional Management Qualifications

The Professional Management series delivers highly focused and flexible learning covering key business skills and competences. The series provides a library of personalised, modular training programmes to meet the demands of today’s learners and organisations.

With 9 modules containing 52 learning objects the series provides over 35 hours of media-rich training. Each of the nine titles, contained on CDROM for desktop and elearning Intranet, includes a variety of media formats for different PC and network configurations.

With an intuitive interface and quick, easy navigation, the modules exploit the very latest business learning techniques. All programmes are compliant with leading Learning Management Systems and include questioning at regular intervals to reinforce skills and consolidate learning. Directly competence based, the programmes have been fully tested in the workplace by international blue chip and leading public sector organisations.

With input from respected subject matter experts such as Professors John Adair and Cary Cooper and other authorities, the Professional Management series offers a world-class learning experience.

With these courses you will be able to:

• Ensure complete coverage of personal development topics for your managers from 9 titles containing 52 learning objects
• Provide a sound learning foundation to meet 21 generic competencies, 229 behaviours and 700 learning outcomes
• Enable your managers to learn through example with video demonstrations of key management and communication skills
• Reinforce your existing Learning and Development programme with the rich and engaging library of content
• Increase the relevance of these focused courses for managers through customisation
• Support your managers in developing their ability and confidence to maximise their teams success

The highly engaging series of personalised, modular training programmes to meet the demands of today’s learners and organisations covering:

• Managing Yourself - Self-management skills needed to take on a new role, responsibilites or team
• Essential Communication - Personal communication skills to develop your team
• Smarter Communication - Improving communication skills for exceptional managers
• Advanced Communication - Building on the previous courses, advanced interpersonal skills for a successful manager.
• Improving Individual - Improve managers performance as individuals and collectively as a team Performance
• Problem Solving for Decision Gathering and analysing information, the process of decision making and how to prepare Makers a plausible case which satisfies all stakeholders
• Managing a New Team - Establishing good working relationships, practices and a positive working environment.
• Creating Positive Working - Exploring individual differences, team dynamics and diversity and the effect of their own Relationships style on relationships.
• How to Make Agreements - The key elements of agreements and contracts, how to specify them and how to make Work them work, without complex legalese

Course Titles and Learning Objects Available:

Essential Communication

• Speaking and Listening Skills
• Active Listening
• Using Body Language Skills
• Questioning Skills
• Smarter Communication
• Planning your Communication
• Expressing Yourself
• What is Influencing?
• Influencing Techniques and Skills

Advanced Communication

• What is assertiveness?
• Assertiveness Skills and Techniques
• What is Conflict Management?
• Conflict Skills and Techniques
• What is Negotiating?
• Negotiating Step by Step
• Negotiation Skills and Techniques

Managing Yourself

• Time Management and You
• Making Time
• People and Time Management
• Recognising Stress
• Dealing with Stress
• Career and Life Planning

Creating Positive Working Relationships

• How Individuals Differ
• Inducting a New Team Member
• What to do if a Relationship Stops Working
• Developing Teamwork
• Creating and Using a Network

How to Make Agreements Work

• What is a Contract?
• Identifying and Agreeing Requirements
• Negotiating and Reaching an Agreement
• Maintaining an Agreement

Managing a New Team

• Benefits of Team Working
• Getting to Know Your Team
• Communicating with Your Team
• Encouraging Participation
• Building Trust and Motivation
• Establishing Individual Responsibilities
• Agreeing Team Tasks
• Creating a Positive Working Environment
• Supporting a Positive Working Environment

Problem Solving for Decision Makers

• Recognising Problems
• Problem Analysis
• Decision Making
• Making Sense of Information
• Presenting the Solution

Improving Individual Performance

• Setting Individual Performance Standards
• Monitoring and Appraising Performance
• Training and Developing Others
• Coaching and Mentoring Others
• Career Planning and Performance Management
• Recruiting People
• Succession Planning and Performance Management
• Disengaging People

Professional Management Series The Product

The Professional Management series delivers highly focused and flexible learning covering key business skills and competences.

The series provides a library of personalised, modular training programmes to meet the demands of today’s learners and organisations. With 9 modules containing 52 learning objects the series provides over 35 hours of media-rich training.

Each of the nine titles, contained on CDROM for desktop and elearning Intranet, includes a variety of media formats for different PC and network configurations. With an intuitive interface and quick, easy navigation, the modules exploit the very latest business learning techniques. All programmes are compliant with leading Learning Management Systems and include questioning at regular intervals to reinforce skills and consolidate learning. Directly competence based, the programmes have been fully tested in the workplace by international blue chip and leading public sector organisations. With input from respected subject matter experts such as Professors John Adair and Cary Cooper and other authorities, the Professional Management series offers a world-class learning experience.

Product Features

• Endorsed by leading industry experts - The material provides innovative content endorsed by leading industry experts including Professors’ John Adair and Cary Cooper.
• Highly relevant subject focus - The courses cover the key management topics currently needed by managers to meet their communication, team development and leadership goals. They have been designed to help managers to meet current management challenges.
• Motivational Learning Content - The courses feature well-known stars from popular television programmes including Eastenders and The Office. Self discovery sections and interactive questioning are also core elements of the package.
• Map the core competencies to your organisations needs - The material has 21 generic competencies, 229 behaviours and 700 learning outcomes. The series is designed to link in to your existing Learning and Development strategy, programme and competency framework.
• Flexibility to adjust to your IT infrastructure - These programmes can be used in various formats from stills and text through to high quality video and include a low bandwidth option for increased accessibility
• Ability to monitor learning and analyse its effectiveness - The Professional Management Series is compliant with most leading Learning Management Systems to enable you to track and monitor learners use and realise the return on your investment.
• Enable learners to manage their personal development - using the Series’ Diagnostic Tool The Professional Management series includes a valuable Diagnostic Tool. Using pre and post course testing, the learner can generate a profiled report of training recommendations, and obtain post-training analysis and feedback. This can be based either on individual topic areas or a complete programme. The feedback points students to the most appropriate learning content in order to satisfy their required learning outcomes. With its flexible, focused and motivational learning programme, the Professional Management series forms an invaluable training investment.

Professional Management Series With its flexible, focused and motivational learning programme, the Professional Management series forms an invaluable training investment.

Who will benefit?

The series will be of benefit to all busy managers, supervisors and team leaders involved in oral and written communication, both internal and external, at any level within an organisation. Specific courses are designed to help managers and supervisors in their management of both themselves and their relationships with others as well as their team management. The learning content has been developed to both refresh existing learning and guide new managers in areas which may be unfamiliar to them. T

Series Summary of Courses Available:

Managing Yourself

Taking on a new role, extending your responsibilities or managing a new team involves developing skills in management and communication. But first, that means managing yourself. This learning programme explores the important elements of self-management including planning, time management and dealing with stressful and unforeseen circumstances.

Examples demonstrate what differentiates a good manager from an exceptional one. Emphasis is placed on the learner, their values and the importance of these skills to the organisation.

Key Learning Areas

• Managing your time
• Managing stress
• Where are you going?
• Work-Life balance

Training duration: 4-5 hours

Essential Communication

Communication is a key skill. Getting the right message across can be a challenge. Using practical examples, this programme shows effective and poor communication practices.

The scenarios demonstrate best practice and show the importance of effective communication in situations including motivating and leading a team, managing performance and managing meetings. Also included is the importance of listening, using and reading body language and questioning. The programme provides practical steps to help in the development of the key communication skills.

Key learning areas

• Speaking and hearing
• Active listening
• Using active body language
• Reading body language
• Questioning

Training duration: 3-4 hours

Smarter Communication

In business smarter communication is a skill that characterises the difference between the good manager and an exceptional one. This learning programme builds on its predecessor, Essential Communication, and explores the key skills in being able to communicate smarter.

Using typical management scenarios, the content highlights the need to plan communications properly, showing ways of getting the message across by taking account of the audience, the situation and the content. The programme also looks at using communication and interpersonal skills to influence others. The "Getting the Right Message" across theme is used throughout the programme, providing practical examples and demonstrations that can be used in any situation.

Key learning areas

• How to be persuasive
• Planning to communicate
• Expressing yourself
• What is influencing?
• Skills which support influencing
• Influencing techniques

Training duration: 4-5 hours

Advanced Communication

Successful organisations thrive on managers with smart communication skills. Building on concepts introduced in Essential Communication and Smarter Communication programmes, this course explores the advanced interpersonal skills demanded of a successful manager. Credible management scenarios illustrate the techniques at work, dealing with the tools and techniques required for complex interpersonal situations, assertiveness, negotiation and conflict management. An invaluable course for senior-level personnel.

Key learning areas

• Skills which support assertive behaviour
• Conflict management skills and techniques
• Negotiating step by step
• Negotiating tactics

Training duration: 4-5 hours

Improving Individual Performance

An organisations success critically depends upon the performance of its people. Your managers need to ensure their teams are contributing positively to the organisation's business objectives.

This programme shows how to improve performance - both as individuals and collectively as a team. Using a 'cradle to grave' approach to managing the team performance, the course reveals the best practice, skills and tools available to engender success.

Key learning areas

• Setting standards
• Monitoring performance
• Appraising
• Training and developing
• Coaching and mentoring
• Career planning
• Recruiting
• Succession planning
• Disengaging

Training duration: 3-4 hours

Problem Solving for Decision Makers

Managers solve problems and make decisions - major and trivial - all the time. But how effectively do they do it, and do they always reach the ‘best’ decision? The first step is to recognise that a problem or issue exists and then to quantify its actual or potential impact.

The programme then follows the process of gathering, sifting and analysing information, possibly in a variety of forms and from a range of sources. The decision-making process can then be based on an objective assessment of all relevant data. Finally, a plausible case must be constructed and presented, taking into account any likely objections and the overall effect of the decision on the organisation, staff and stakeholders.

Practical examples in typical management arenas are provided so that users can apply the skills and techniques.

Key learning areas

• Recognising the problems
• Gathering and analysing information
• Making your decisions
• Constructing and presenting your solution

Training duration: 3-4 hours

Managing a New Team

Managing a new team can appear daunting, especially when taking over from a predecessor. This programme explores the importance of team dynamics and highlights what makes teams tick. Providing practical steps and exercises to help take on the role of team leader, it shows the role behind nurturing and improving team performance. Scenarios considered include conflict, generating trust and team motivation.

Learners discover how to make the best possible start with a new team: by establishing good working relationships, introducing efficient working practices and creating a positive working environment.

Key learning areas

• Getting to know your new team
• Good working relationships
• Establishing individual responsibilities
• Agreeing team tasks
• Tracking performance
• A positive working environment
• How to support a positive working environment

Training duration: 4-5 hours

Creating Positive Working Relationships

The success of an organisation centres on two things - the performance of the people who make up that organisation and the value that the organisation places on its people. Both of these depend on positive working relationships.

This learning programme shows learners how to build and maintain good working relationships by exploring individual differences, team dynamics and diversity. Using practical examples, the content reveals how your own style might help or hinder working relationships. It also explores how to get the best from a team, by aligning the teamworking style with an individual member's skills. By illustrating a useful group of relationships, the programme shows how positive networking can flourish inside and outside the organisation

Key learning areas

• How individuals differ
• Understanding and developing your own abilty to work with others
• Understanding and working with other people’s personal style and skills
• What to do when a relationship stops working
• Understanding groups
• Understanding team working
• Developing and maximising team working
• Creating a network
• Using a network to maximise business opportunities

Training duration: 4-5 hours

How to Make Agreements Work

Successful completion of any task requires a clear understanding of who has agreed to do what, in terms of deliverables, timescales, budget and so on. For tasks which involve multiple contributors, cross-departmental working or use of external suppliers, a proper agreement is advisable; and that may range from a conversation, memo or e-mail through to a formal written contract.

This learning programme - which deliberately avoids complex legalese - describes the key elements of a contract or agreement, how to agree requirements and how to negotiate and maintain an agreement.

Practical examples are provided and typical management scenarios are used to demonstrate the issues in different sets of circumstances.

Key learning areas

• Types of agreement, contract and key constituents
• Identifying risks
• Agreeing a specification
• The customer-supplier relationship
• Negotiating and reaching agreement
• Dealing with issues and problems
• Monitoring and maintaining an agreement

Training duration: 3-4 hours

Technical Specifications

The minimum target PC is as follows:

• Pentium 3 1 GHz processor • 256Mb RAM (512Mb preferred for Windows XP)
• SVGA (800 x 600 x 65,000 colour) graphics
• 16 bit sound card and speakers/headphones
• 16 speed CD-ROM drive
• Windows Media Player 9
• Flash 7 Plug-in
• Acrobat Reader 4.0 (Optional – required for supporting reference documents only)
• Internet Explorer 5.5 or above Professional Management

Cost: Video and CDROM Prices
International orders please email for cost Bulk Discounts Available

London: 020 8819 9561
Manchester: 0161 660 7660
Norwich 01603 857 877
Glasgow: 0141 530 7710
or call free on 0800 31 88 35

e mail: info@trainingworld.co.uk

You are visitor number