Quality, Why Bother? - Video

Every employee has a stake in total quality.

This video demonstrates that total quality is central to business success and that everyone has the responsibility and the power to achieve it.

Quality, Why Bother? clearly explains what total quality is and how to achieve it, and provides a practical demonstration of what can go wrong when people fail to understand the importance of their individual contribution.

Lenny Henry is a TV presenter making a programme about quality in our working lives. Although he tries to do his job well, things around him go horribly and hilariously wrong. The cameraman, sound recordist, typist and others all contribute to the total quality of the presentation. Gradually, Lenny and the team begin to practice individual responsibility, teamwork and communication and he gets his act together – almost.

This video provides an excellent and amusing introduction to all sessions aimed at highlighting the importance of quality. In particular, it shows that even for those not in the front line, quality has a key role to play.

Produced by PlayBack Communications

Who could benefit?

• Any audience, management, front line and support staff

Key learning areas

• Quality is not just the responsibility of one person
• Quality provides an important, competitive advantage
• Pay attention to detail, prevent errors recurring
• Communication is the key
• Everyone at work should be treated as a customer
• Advance preparation is vital

Running Time

8 minutes

Cost: Video and CDROM Prices
International orders please email for cost
Bulk Discounts Available

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