Introduction to Total Quality Management - CDROM

How TQM can increase customer satisfaction and make your organisation more competitive

Customers today are choosy. They demand more than a basic product and service. To survive, your team must understand and provide what the customer wants. Moreover, if delivery is to be profitable, the organisational structure must be efficient.

An Introduction to Total Quality Management shows your people how embracing TQM throughout your organisation can help you achieve these goals. It introduces the principles of TQM, clearly demonstrating how it will lead to satisfied customers and a healthy organisation. Trainees are encouraged to ‘think quality’ through the use of examples and anecdotes from both manufacturing and service industries. There’s a welcome touch of humour, too, with cartoon stills throughout the programme.

The programme has been designed to give a thorough introduction to TQM for all personnel. No previous knowledge is required.

Who could benefit?

• All personnel involved in quality – operators, supervisors and managers

Key learning areas

• TQM demands 100% commitment from everyone
• Who is your customer?
• Meeting your customers’ needs
• Internal customers are crucial too – quality begins within
• Weak links internally mean the customer will suffer
• Listening to what the customer has to say
• Projecting the right image

Running Time

Training duration: 1.5 hours

Cost: Video and CDROM Prices
International orders please email for cost
Bulk Discounts Available

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