An Introduction to Assertiveness - Management Training - CDROM

How to relate positively to other people.

As a company, do you consider how much your employees’ behaviour can affect individual and team motivation? This programme gives you and your staff the opportunity to do just that. The key to co-operation and improved productivity is communication – and mastering assertive behaviour is one of the first steps towards improving it.

An Introduction to Assertiveness looks at our rights, investigates the important role of speech (we are not always understood the way we would like to be), and shows how to apply the various assertiveness techniques. The course distinguishes between assertive and non-assertive behaviour, exploring their effects within the four classic behaviour patterns:

• aggressive

• passive/aggressive

• submissive

• assertive

The content shows the learner how they can develop skills to recognise these patterns (both in themselves and others) and so deal more effectively with those they interact with.

Additionally, a short quiz tests current behaviour - learners are asked to give reactions to 15 different video scenes. Their responses are stored, providing them with a detailed profile of their general attitude at the conclusion.

Who could benefit?

• Line managers and middle managers
• Anyone who wants to be a more effective communicator

Key Learning Areas

• What is assertiveness?
• Recognising and dealing with passive/aggressive behaviour
• Recognising your own rights and those of others
• How to develop assertiveness skills in yourself
• The importance of body language
• Coping with mixed messages
• Dealing with conflict and criticism

Running Time

Training duration: 3 hours
Self-study workbook (printable from CD-ROM)

Cost: Video and CDROM Prices
International orders please email for cost
Bulk Discounts Available

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