So Why Doesn't Management Tell us What to Do - Customer Care - Video

Making the Difference Series - Module 1

The days of simply ‘keeping one’s head down’ are over.

Today’s enterprises need staff that can seize new responsibilities and opportunities to really make a difference.

This video shows that by taking responsibility for their own appearance, attitude, confidence, business awareness and self-learning, employees can assist their company in the achievement of its mission or goals, whilst safeguarding their own employability and furthering their own careers.

No matter what an employee’s role or department, a customer sees them as the organisation. All employees need to recognise this responsibility.

Who could benefit?

• Customer care departments
• All employees, whether front-line or dealing with internal customers
• Sales, telesales and sales administration staff

Key learning areas

• Understanding appearance reflects on the companys reputation
• Being courteous and honest with customers
• Using regular constructive feedback to improve performance

Running Time

9 minutes

Support material: Learning Guide (printable from CDROM)

Cost: Video and CDROM Prices
International orders please email for cost
Bulk Discounts Available

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