The Customer Talks Back - Customer Care - Video
The Customer Talks Back brings the fundamental importance of customer service home.
A simple, yet highly effective video package for anyone involved in Customer Service,
This video shows normal members of the public talking about customer service, and gives an insight into just what they expect from anyone who serves them.
Although it has an obvious retail market connection, this package can be used to train anyone who may come into contact with customers and is especially useful for those working in call centres.
Who could benefit?
- Anyone with a customer service role, or who has direct contact with customers
Key learning areas
- Acknowledging the customer
- Politeness and courtesy
- Respecting the customer
- Don’t prejudge the buying power
- Paying attention
- Extra effort
- Product knowledge
Running Time
10 minutes
Presenters Guide
Cost: Video and CDROM Prices
International orders please email for cost
Bulk Discounts Available
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