Are You Really Listening? - Video 

Communication becomes a one-way street if colleagues fail to listen actively.

Mistakes, missed opportunities and staff frustration result. Tony (Griff Rhys Jones) returns from holiday to have a heart-to-heart chat with his boss, Alan (Mel Smith). But Alan’s thoughts are elsewhere and he fails to listen to a single word. As a result, Tony’s misgivings about continuing to work for the company are confirmed.

Produced by PlayBack Communications

Who could benefit?

• Anyone who manages or supervises others

Key learning areas

• Listening involves preparation

• Being positive in your attitude and approach

• Being clear that you understand

• Watching body language

Running times

Running time: 4 minutes

Cost: Video and CDROM Prices
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